• Provides direct care services in the activities of daily living by instructing and/or assisting patients in feeding, bathing, toileting, dressing, clothing maintenance, oral and physical hygiene, self-preservation, etc. to ensure daily needs, dignity and human rights of the patients are met.

• Assist in the implementation of the individual treatment plan by discussing and reporting observations regarding patient behavior, needs, desires or problems to ensure consistency of care.

• Works effectively with other staff to better serve patient needs, promoting a non-threatening, and therapeutic milieu.

• Performs tasks of other staff in their absence to ensure continuity of services.

• Practices principles of COLLABORATION, ASSESSMENT, RECOVERY and ENVIRONMENT (CARE), to provide a safe environment.

• Performs patient related housekeeping duties as needed, observing and reporting need for maintenance repairs to ensure a clean safe environment for patients.

• Documents in MIS including but not limited to progress notes, incident reports, restraint/seclusion forms, to provide communication regarding patient progress.

• Accompanies patients to appointments, programs and treatment areas, assists professional or medical staff in providing services to patients to insure health needs of the patient are being met.

• Provides leisure activities for patients during unstructured time to promote and enhance patient social skills.

• Instructs patients in fire safety and preservation skills to ensure their safety in an emergency situation.

• Attends meetings and trainings to improve knowledge and skills to be aware of and stay informed of hospital and departmental policies and procedures as well as HCFA and TJC regulations to provide a safe therapeutic environment.

• Actively involved in the Improved Operational Performance process at both unit and hospital wide level to promote improved patient care.

• May be required to provide “specialized” services to patients in the hospital or at other locations in order to provide support and ensure safety.

• Works with other staff in the planning and the implementation of therapeutic and educational programs for the patients and their families to provide an opportunity for learning and meeting of individual patient needs.

• Performs other related duties as assigned.

Required Qualifications:

• Ability to follow written and oral instructions.
• Capacity to perform basic mathematics.
• Proven ability to gather information through observing and questioning individuals.
• Talent for communicating effectively in oral expression, writing clearly and concisely, and developing ideas in logical sequence.
• Skilled in interacting with people who are under emotional stress with the ability to maintain a calm manner in stressful or emergency situations.

Preferred Qualifications:

• Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness.

• Given the population served, bilingual or multilingual fluency.

About Tewksbury Hospital:

Tewksbury Hospital operates a 370-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness. A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6- bed dialysis unit, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time or equivalent part-time experience in providing direct care service to the mentally ill, emotionally or physically handicapped, or (B) any equivalent combination of the required experience and the substitutions below.

SPECIAL REQUIREMENTS: None.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.